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Privacy Policy – EXO Solutions

Last updated: November 14, 2025

EXO Solutions, based in the Netherlands and accessible via https://exosolutions.nl, is committed to protecting your personal data. This privacy policy applies to:

  • The website https://exosolutions.nl
  • All mobile applications (apps) and software products developed, published, and managed by EXO Solutions

This privacy policy explains how we collect, use, protect, and share personal data. We comply with the General Data Protection Regulation (GDPR).

1. Data Controller

EXO Solutions is the data controller responsible for the processing of personal data as described in this privacy policy.

Contact details:
EXO Solutions
Email: privacy@exosolutions.nl
Website: https://exosolutions.nl

2. What Data Do We Collect?

a) Through the Website

  • Contact form: Name, email address, phone number, message content (if provided by you)
  • Technical data: IP address, browser type, device information, visit duration, pages visited (via cookies and analytics)

b) Through Our Apps

  • Account data: Name, email address, password (encrypted), profile picture (optional)
  • Usage data: App usage patterns, feature interactions, crash reports, device identifiers
  • Location data: Only if explicitly enabled and consented to by the user (e.g., for location-based features)
  • Payment data: Processed via secure third-party payment providers (we do not store full payment card details)

3. How Do We Collect Your Data?

We collect data in the following ways:

  • Directly from you: When you fill in forms, create an account, contact us, or use our services
  • Automatically: Through cookies, server logs, and analytics tools (e.g., Google Analytics, app telemetry)
  • From third parties: Payment processors, app stores (Google Play, Apple App Store), or analytics providers

4. How Do We Use Your Data?

We process personal data for the following purposes:

  • To provide and improve our website and apps
  • To respond to inquiries and provide customer support
  • To create and manage user accounts
  • To process transactions and send service-related notifications
  • To analyze usage and optimize user experience
  • To comply with legal obligations
  • To detect and prevent fraud or abuse

5. Legal Basis for Processing

We process personal data based on:

  • Consent: When you explicitly agree (e.g., newsletter signup)
  • Contract: To fulfill our agreement with you (e.g., providing app services)
  • Legal obligation: When required by law
  • Legitimate interests: For security, analytics, and service improvement (provided your rights do not override these interests)

6. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers: Hosting providers, cloud services, analytics tools, payment processors (under strict contracts)
  • Legal authorities: When required by law or to protect our rights
  • In business transfers: In case of merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (HTTPS, TLS)
  • Secure storage with access controls
  • Regular security audits and updates

However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Inactive accounts and unnecessary data are periodically deleted.

9. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@exosolutions.nl.

10. Cookies & Tracking

Our website and apps use cookies and similar technologies. You can manage cookie preferences via your browser or app settings. See our Cookie Policy for details.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children without parental consent.

13. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

If you have questions about this privacy policy or our data practices, please contact:

EXO Solutions
Email: privacy@exosolutions.nl
Website: https://exosolutions.nl